At OctusTravels, we strive to provide excellent travel experiences for our customers. We understand that plans may change, and we have outlined our Refund and Cancellation Policy below to ensure transparency and fairness.
1. Cancellation by the Customer
a) Tour Packages
Cancellations made 30 days or more before the departure date: Full refund minus any non-refundable deposits or transaction fees.
Cancellations made 15–29 days before departure: 50% refund of the total package cost.
Cancellations made less than 15 days before departure: No refund will be provided.
In case of no-shows, 100% of the tour cost will be charged.
b) Hotel Bookings
Refunds for hotel bookings depend on the terms and conditions of the specific hotel.
Some hotel bookings are non-refundable or have limited cancellation periods.
Please review the individual hotel policy at the time of booking.
c) Flight Tickets
Flight bookings are subject to the airline’s cancellation policy.
Refunds (if any) will be processed as per the airline’s rules and may take up to 7–21 business days.
Any service fee charged by us is non-refundable.
2. Cancellation by Octus Travels LLC SPC
In the unlikely event that we cancel a tour or service due to unforeseen circumstances such as natural disasters, low participation, or travel restrictions, customers will be offered the following options:
A full refund, or
A credit voucher for future use, or
The option to reschedule the tour at a later date
3. Refund Process
Refunds will be processed to the original method of payment.
Refunds typically take 7 to 21 business days to reflect in your account.
[Your Company Name] is not responsible for delays caused by banks or third-party payment processors.
4. Non-Refundable Services
The following services are non-refundable once booked:
Visa services
Travel insurance
Government/tax fees
Entrance tickets or event passes
Some special offers and promotional packages
5. Modifications or Rescheduling
Modifications or rescheduling requests must be made at least 7 days in advance.
Any changes are subject to availability and may incur additional charges.
6. Group Bookings & Custom Packages
For group bookings or customized travel packages, cancellation and refund terms may vary and will be communicated at the time of booking.
7. How to Request a Cancellation or Refund
To request a cancellation or refund, please contact us at:
Email: info@octustravels.com
Phone: 05 0927 8607
Booking Reference Number is required for all refund/cancellation requests.
8. Force Majeure
We shall not be held responsible for cancellations or delays due to events beyond our control, including but not limited to natural disasters, weather conditions, political unrest, strikes, epidemics, or government regulations.
9. Acceptance of Policy
By booking with [Your Company Name], you acknowledge that you have read, understood, and agreed to the terms of this Refund and Cancellation Policy.
